{"id":29844,"date":"2020-11-18T12:14:56","date_gmt":"2020-11-18T17:14:56","guid":{"rendered":"https:\/\/honeybook.site.strattic.io\/?p=29844"},"modified":"2023-09-28T04:00:48","modified_gmt":"2023-09-28T11:00:48","slug":"what-to-do-when-a-client-doesnt-pay","status":"publish","type":"post","link":"https:\/\/hbb.dev.reliablepenguin.com\/blog\/what-to-do-when-a-client-doesnt-pay","title":{"rendered":"10 Things to do When Your Client Doesn\u2019t Pay"},"content":{"rendered":"\n<p style=\"text-align: center;\">Deciding what to do when a client doesn&#8217;t pay might feel like expert-level know-how, but there are 10 simple things you can do today to get paid asap.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2020\/11\/jonathan-borba-vfiFNIi1reU-unsplash-1-1300x867.jpg\" alt=\"What to do when a client doesn't pay\" class=\"wp-image-29937\"\/><\/figure>\n\n\n\n<p><span style=\"font-weight: 400;\">Many small businesses and freelancers are faced with the challenge of getting their clients to pay them on time\u2014or at all.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">When you went into business, you likely expected to spend your time practicing your trade, <\/span><i><span style=\"font-weight: 400;\">not <\/span><\/i><span style=\"font-weight: 400;\">collecting money. Clients who won\u2019t pay can quickly eat up your time and take away from the time you can spend on billable projects, and can immediately impact your business\u2019s cash flow.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">So how do you know what<\/span><i><span style=\"font-weight: 400;\"> to <\/span><\/i><span style=\"font-weight: 400;\">do when a client doesn\u2019t pay you?<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Don\u2019t worry: you have plenty of options at your disposal that don\u2019t involve legal action right off the bat.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">In this blog, we\u2019ll give you 10 tips for dealing with clients who refuse to pay. We\u2019ll also give you some best practices to avoid late or non-existent payments in the future.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">How to collect money from clients who won\u2019t pay<\/span><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Here are some steps you can take for <a href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/process-for-collecting-payments\">collecting payments<\/a> from your clients who just can\u2019t seem to pay their invoice on time.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">1. Start with email reminders<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">The best place to start is to send a proactive <\/span><a href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/risingtide\/payment-reminder-email\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">payment reminder <\/span><\/a><span style=\"font-weight: 400;\">to your client on a predetermined schedule.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">More often than not, late payments are just because a client is busy or has missed your email about payment. Sending a series of reminders shows that you\u2019re organized, professional, and that you value being paid on time.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">For example, you should send <a class=\"wpil_keyword_link\" href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/payment-reminders\" target=\"_blank\" rel=\"noopener\" title=\"payment reminders\" data-wpil-keyword-link=\"linked\">payment reminders<\/a>:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">One week before payment is due<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">The day payment is due<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Two days after payment is due<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">One week after payment is due<\/span><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">Our blog on <\/span><span style=\"font-weight: 400;\"><a class=\"wpil_keyword_link\" href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/payment-reminder-email\" target=\"_blank\" rel=\"noopener\" title=\"payment reminder email\" data-wpil-keyword-link=\"linked\">payment reminder email<\/a> templates<\/span><span style=\"font-weight: 400;\"> can get you started on crafting payment reminder emails that convert.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">And by using an <\/span><a href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/online-invoices\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">online invoice<\/span><\/a><span style=\"font-weight: 400;\"> with HoneyBook, you can automate this entire process\u2014saving you the effort of sending tons of reminder emails to every client.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">However, if you\u2019ve landed here, it\u2019s likely because you\u2019ve already tried emailing your client and you\u2019re looking for other options&#8230;<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">2. Call your client<\/span><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">It\u2019s amazing what picking up the phone can do! If reaching out by email hasn\u2019t worked out, try calling your client directly. It may be the nudge they need to remember that there\u2019s a real person on the other end of the payment.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">When you call your client:&nbsp;<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">Introduce yourself<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Explain that you\u2019re calling about a late payment<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Stay professional and polite<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Don\u2019t place any blame on the client for the late payment<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Summarize any necessary follow-up actions after the call<\/span><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">If the payment is long overdue, you may need to resort to calling the client every day until the payment is made.<\/span><\/p>\n\n\n\n<h3><span style=\"font-weight: 400;\">3. Text or message your client on social media<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">If your client is dodging your emails and phone calls, try reaching out to them on another platform.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you have access to your client\u2019s cell number, try sending them a polite reminder text, or asking if there\u2019s anything you can do to facilitate payment.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If your client is extremely active on Facebook or LinkedIn, try messaging them there! However, it\u2019s best not to add anyone on their personal accounts simply to try to collect payment. Try to stick to business or professional pages if possible. LinkedIn is normally the best option.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">4. Try reaching out to a different contact<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">When you\u2019ve repeatedly tried to reach the same person and they won\u2019t respond to you or they refuse to pay, it\u2019s time to try someone else.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Instead of messaging your day-to-day contact, try asking for or finding the contact details of the client\u2019s billing or finance team\u2014as they\u2019re often more committed to making sure bills get paid on time.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The billing department is also more likely to know the exact status of your outstanding payment or why it\u2019s not getting paid. Oftentimes, your contact is just a broken link in the communication chain.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">5. Offer additional payment methods<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">It may be the case that your client is having challenges paying you in your requested payment method. In your attempts to reach out to your clients, try offering other payment methods.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, if you only accept payment via PayPal, your client may be in a scenario where they\u2019re having issues transferring funds to their PayPal account.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By using an <\/span><a href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/online-payment-software\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">online payment software<\/span><\/a><span style=\"font-weight: 400;\">, you can open up the option of being paid by any major credit\/debit card, or by bank transfer.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">6. Offer a payment plan<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Your client may also be having cash flow issues that prevent them from paying you in one large lump sum.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you\u2019re amenable to accepting smaller payments over time, reach out to your client and offer that as a possibility. In this case, you may want to consider charging interest (if the client is open to it).<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2020\/11\/paymilestones-1.png\" alt=\"setting a payment schedule can help navigate delayed client payments\" class=\"wp-image-29961\"\/><\/figure>\n\n\n\n<h3><span style=\"font-weight: 400;\">7. Stop working<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Especially in cases where the work you\u2019re doing is essential to your client\u2019s operation, politely warning them that you will stop working until you receive the outstanding payment can be an effective negotiation tactic.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Be sure to notify your client in a tactful way that you\u2019re going to discontinue work\u2014you don\u2019t want to give them a nasty surprise and damage your relationship.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, it may come to the point that you have to withhold work. And it\u2019s a completely reasonable action\u2014your time is valuable.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">8. Offer a discount<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">If you\u2019ve exhausted all other options outside of taking legal action or hiring a collection agency, you may have to cut your losses and offer your client a discount.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Hiring a collection agency or a lawyer can cost you thousands of dollars, so it may be more cost effective to simply offer your client a discount on the outstanding payment.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s certainly not an ideal option, but it does ensure you get cash coming in sooner.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">9. Seek legal action<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Once nothing else has worked, it may be time to seek legal action. Sometimes, all it takes to stoke a fire under your client is to hint at legal action over email.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You should of course weigh the cost of hiring a lawyer against what the client owes you to make sure you don\u2019t end up losing even more money in the process of trying to get paid.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The legal actions you can take will depend on your regional or national laws, but in the U.S., for example your options include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Drafting a letter to the client for the outstanding payment from an attorney<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Filing a lawsuit<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Going to arbitration<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Suing in small claims court (for relatively small sums of money)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Suing in superior court (for large sums of money)<\/span><\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\">10. Hire a collection agency<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">If you don\u2019t want to go the legal route, you also have the option of hiring a collection agency.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Collection agencies are often successful at claiming payments, however they typically charge a hefty fee for their services\u2014often 30 to 50 percent of the payment.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But if you have no other options, it\u2019s a worthy avenue to pursue as a last resort.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">How to avoid late payments from your clients in the first place<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Hindsight is 20\/20, but here are some proactive ways to avoid ending up in a situation where you have to collect money from clients who won&#8217;t pay.<\/span><\/p>\n<ol>\n<li><b> Screen your clients<\/b><span style=\"font-weight: 400;\"> &#8211; Research your clients in advance to assess their reputation and stability of their business. Avoid any clients that set off red flags.<\/span><\/li>\n<li><b>Write a contract<\/b><span style=\"font-weight: 400;\"> &#8211; Draft <\/span><a href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/online-contract\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">online contracts<\/span><\/a><span style=\"font-weight: 400;\"> that make your payment terms legally binding.<\/span><\/li>\n<li><b>Ask for payment upfront<\/b><span style=\"font-weight: 400;\"> &#8211; Starting with a deposit or upfront payment is a surefire way to make sure you get paid for your time. A 50\/50 payment paid before and after the work is complete is another good option.<\/span><\/li>\n<li><b>Use a retainer model<\/b> <b>or consistent schedule <\/b><span style=\"font-weight: 400;\">&#8211; By charging a predictable dollar amount every month, your client may be more likely to pay on time.<\/span><\/li>\n<li><b>Put your clients on auto-pay <\/b><span style=\"font-weight: 400;\">&#8211; By using HoneyBook\u2019s <\/span><a href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/online-payment-software\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">online payment software<\/span><\/a><span style=\"font-weight: 400;\">, you can set up an automatic payment schedule so that your clients automatically pay your invoices via credit, debit, or bank transfer.<\/span><\/li>\n<li><b>Charge late fees or offer incentives<\/b><span style=\"font-weight: 400;\"> &#8211; Incorporate late fees or interest payments into your contracts, or offer an incentive for paying early (e.g. 5% discount).<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">For more tips, check out our blog on <\/span><a href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/how-to-get-a-client-to-pay-an-invoice\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">getting your clients to pay on time<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n\n\n\n<div class=\"banner banner--light banner--invoice\">\r\n<div class=\"banner__text-container\">\r\n<h2 class=\"banner__title\">Start collecting more payments with HoneyBook.<\/h2>\r\n<a class=\"banner__cta\" href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\">Start your free trial<\/a><\/div>\r\n<\/div>\n\n\n","protected":false},"excerpt":{"rendered":"<p>Deciding what to do when a client doesn&#8217;t pay might feel like expert-level know-how, but there are 10 simple things you can do today to get paid asap. Many small businesses and freelancers are faced with the challenge of getting their clients to pay them on time\u2014or at all. When you went into business, you [&hellip;]<\/p>\n","protected":false},"author":667,"featured_media":75102,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[20],"tags":[],"class_list":["post-29844","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-best-practices"],"acf":[],"featured_image_urls_v2":{"full":["https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2020\/11\/jonathan-borba-vfiFNIi1reU-unsplash-1-1300x867-1.jpeg",1300,867,false],"thumbnail":["https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2020\/11\/jonathan-borba-vfiFNIi1reU-unsplash-1-1300x867-1-150x150.jpeg",150,150,true],"medium":["https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2020\/11\/jonathan-borba-vfiFNIi1reU-unsplash-1-1300x867-1-300x200.jpeg",300,200,true],"medium_large":["https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2020\/11\/jonathan-borba-vfiFNIi1reU-unsplash-1-1300x867-1-768x512.jpeg",768,512,true],"large":["https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2020\/11\/jonathan-borba-vfiFNIi1reU-unsplash-1-1300x867-1-1024x683.jpeg",1024,683,true],"1536x1536":["https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2020\/11\/jonathan-borba-vfiFNIi1reU-unsplash-1-1300x867-1.jpeg",1300,867,false],"2048x2048":["https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2020\/11\/jonathan-borba-vfiFNIi1reU-unsplash-1-1300x867-1.jpeg",1300,867,false]},"post_excerpt_stackable_v2":"<p>Deciding what to do when a client doesn&#8217;t pay might feel like expert-level know-how, but there are 10 simple things you can do today to get paid asap. Many small businesses and freelancers are faced with the challenge of getting their clients to pay them on time\u2014or at all. When you went into business, you likely expected to spend your time practicing your trade, not collecting money. Clients who won\u2019t pay can quickly eat up your time and take away from the time you can spend on billable projects, and can immediately impact your business\u2019s cash flow. So how do&hellip;<\/p>\n","category_list_v2":"<a href=\"https:\/\/hbb.dev.reliablepenguin.com\/blog\/category\/business-best-practices\" rel=\"category tag\">Business best practices<\/a>","author_info_v2":{"name":"Eric Doty","url":"https:\/\/hbb.dev.reliablepenguin.com\/blog\/author\/eric-doty"},"comments_num_v2":"0 comments","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What to do When a Client Doesn&#039;t Pay: 10 Tips | HoneyBook<\/title>\n<meta name=\"description\" content=\"Deciding what to do when a client doesn&#039;t pay might feel like expert-level know-how, but there are 10 simple things you can do right now to get paid asap.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/what-to-do-when-a-client-doesnt-pay\" \/>\n<meta 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