{"id":34710,"date":"2021-08-10T11:38:36","date_gmt":"2021-08-10T15:38:36","guid":{"rendered":"https:\/\/honeybook.site.strattic.io\/?p=34710"},"modified":"2022-11-29T03:11:46","modified_gmt":"2022-11-29T11:11:46","slug":"lasting-client-relationships","status":"publish","type":"post","link":"https:\/\/hbb.dev.reliablepenguin.com\/blog\/lasting-client-relationships","title":{"rendered":"How to Free Up Time and Build Lasting Client Relationships"},"content":{"rendered":"\n<p style=\"text-align: center;\"><i><span style=\"font-weight: 400;\">Client relationships are the foundation to successful projects. Learn how to set expectations and free up time so you can focus on getting to know your clients and meeting their needs!<\/span><\/i><\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-34799\" src=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2021\/07\/client-relationships-header.png\" alt=\"Woman sits in kitchen smiling down at an ipad. There's a speech bubble and hourglass illustration next to her.\" width=\"1300\" height=\"800\"><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Your business value consists of the quality of the service you deliver and the experience you create for the clients that work with you. Building successful client relationships helps your projects run smoothly and allows you to cultivate long-term partners. Excellent relationships with clients can also turn them into advocates for your business, generating new referrals long after their project ends.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But building strong relationships with your clients can take just as much effort as building your business. Luckily there are ways to streamline your processes so you can focus more time on delivering the best client experience. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">By automating strategic parts of your booking process and creating streamlined workflows, you\u2019ll actually be able to integrate more personal interactions.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Though it may take some set-up time upfront, don\u2019t be discouraged. Investing in automation will free up valuable time in the long run. Instead of spending hours on administrative work like emails and follow-ups, imagine what your projects will look like when you can spend most of your time getting to know your clients and their unique needs. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">With our tips, you can get back to the best parts of being in business\u2013making an impact, and being there to watch your clients\u2019 smiles grow.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Save Time Getting to Know Clients<\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">When you start out on the right foot, it can be easier to cultivate a relationship. By getting to know your clients upfront, you can introduce yourself and your business right away while also getting to learn more about their unique needs and desires.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The time in between your clients reaching out and expecting an answer is crucial since they might be browsing other business options. To save time, sync the contact form on your website with an <\/span><a href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/workflows\"><span style=\"font-weight: 400;\">automated email<\/span><\/a><span style=\"font-weight: 400;\">. By responding immediately, you\u2019re already demonstrating how easy it is to work with you, and your potential clients will appreciate the quick acknowledgment.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Within your email, include a simple questionnaire to learn more about what they\u2019re looking for. Create the questionnaire as a tool you can use to <\/span><a href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/questionnaire-how-to\"><span style=\"font-weight: 400;\">vet your leads<\/span><\/a><span style=\"font-weight: 400;\"> and determine whether to move forward with an initial meeting or consultation. The questionnaire will help you save time that you might otherwise spend going back and forth over phone or email. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Your questions will vary depending on your industry, but some good questions to include at this stage might be: <\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>What is your target budget?<\/li>\n\n\n\n<li>What is your target date or project timeline?<\/li>\n\n\n\n<li>What is your preferred method of communication?<\/li>\n\n\n\n<li>How did you hear about us?<\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">Once you receive a questionnaire response, you can determine the appropriate next steps like scheduling a meeting or following up for more information.&nbsp;<\/span><\/p>\n\n\n\n<div class=\"wp-block-ugb-container ugb-container ugb-b5419a4 ugb-container--v2 ugb-container--design-basic ugb-main-block\"><style>.ugb-b5419a4-wrapper.ugb-container__wrapper{padding-top:0 !important;padding-bottom:0 !important}.ugb-b5419a4-wrapper > .ugb-container__side{padding-top:35px !important;padding-bottom:35px !important}@media screen and (min-width:768px){.ugb-b5419a4.ugb-container{padding-top:0px !important}}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-container__wrapper ugb-b5419a4-wrapper\"><div class=\"ugb-container__side\"><div class=\"ugb-container__content-wrapper ugb-b5419a4-content-wrapper\">\n<div class=\"wp-block-ugb-columns ugb-columns ugb-39f748c ugb-columns--design-plain ugb-columns--columns-2 ugb-main-block\"><style>.ugb-39f748c > .ugb-inner-block > .ugb-block-content > .ugb-columns__item{grid-template-columns:0.20fr 1.80fr !important}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-columns__item ugb-39f748c-content-wrapper\">\n<div class=\"wp-block-ugb-column ugb-column ugb-e339ae1 ugb-column--design-plain ugb-main-block\"><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-column__item ugb-e339ae1-column-wrapper\"><div class=\"ugb-column__content-wrapper\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2019\/03\/lightbulb-icon.png\" alt=\"\" class=\"wp-image-18294\"\/><\/figure>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-ugb-column ugb-column ugb-ce38728 ugb-column--design-plain ugb-main-block\"><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-column__item ugb-ce38728-column-wrapper\"><div class=\"ugb-column__content-wrapper\">\n<p><span style=\"color: #000000;\"><b>Pro Tip:<\/b><span style=\"font-weight: 400;\"> Use <a href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/workflows\">HoneyBook Automations<\/a> to move clients forward quickly at the start of your pipeline and leave a great first impression on everyone you encounter. Even those people who don\u2019t turn into clients will have had a positive experience.<\/span><\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div>\n\n\n<\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Establish Your Relationship Terms<\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">When you\u2019ve vetted your client and you\u2019re ready to move forward with a project proposal, it\u2019s time to make sure everyone\u2019s clear on the relationship terms. Just like a romantic proposal, you wouldn\u2019t want to dive into the relationship without everyone understanding wants, needs, boundaries and more. Within the proposal, you can make sure everything is clear and agreed upon in a contract. The great thing about <\/span><span style=\"font-weight: 400;\">HoneyBook&#8217;s <\/span><a href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/proposal-software\"><span style=\"font-weight: 400;\">Proposal Software<\/span><\/a><span style=\"font-weight: 400;\"> is that it includes a contract and invoice, so they have to agree to your terms before submitting an initial payment.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Your contract should include <\/span><a href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/how-to-establish-boundaries-with-clients\"><span style=\"font-weight: 400;\">work boundaries<\/span><\/a><span style=\"font-weight: 400;\"> that protect both you and your client. You can include everything from your work hours and turnaround times to the scope of work, payment schedule and the communication channels you\u2019ll use.<\/span><\/p>\n\n<figure id=\"attachment_34796\" aria-describedby=\"caption-attachment-34796\" style=\"width: 1200px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/proposal-software\"><img decoding=\"async\" class=\"wp-image-34796 size-full\" src=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2021\/07\/client-relationships-contract.png\" alt=\"Image of someone's hands holding a phone and resting on a laptop. A graphic shows an image of a contract.\" width=\"1200\" height=\"650\"><\/a><figcaption id=\"caption-attachment-34796\" class=\"wp-caption-text\">Send a HoneyBook Proposal to your clients to make sure they sign off before paying and moving forward.<\/figcaption><\/figure>\n\n<p><span style=\"font-weight: 400;\">There will also be specific legal language to include about project termination, refunds, intellectual property, liability and much more. We recommend consulting with a business lawyer to create contracts that make sense for your specific industry and services.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In addition to protecting everyone, the contract can help you set expectations and hold yourself accountable for what you\u2019ll deliver. Throughout the project, <\/span><a href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/canned-emails-protect-yourself\"><span style=\"font-weight: 400;\">reiterate your contract terms<\/span><\/a><span style=\"font-weight: 400;\"> in emails and at different project milestones. Doing this can help make your client relationship stronger since your clients will know exactly what to expect from you along the way.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Automate the Administrative Work<\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Automation might sound like the opposite of personalization, but it actually goes hand in hand. Establishing a <\/span><a href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/how-to-automate-your-business-without-losing-the-personal-touch\"><span style=\"font-weight: 400;\">more efficient workflow<\/span><\/a><span style=\"font-weight: 400;\"> will help you save more time, and the time you save can instead be put into more valuable interactions with your clients.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you don\u2019t know what type of work to automate, focus on anything administrative or repetitive. Greeting your inquiries with a thank you email and sending out a new client questionnaire is one great example. As you move further into the project, you can also automate your <a class=\"wpil_keyword_link\" href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/invoicing\" target=\"_blank\" rel=\"noopener\" title=\"invoicing\" data-wpil-keyword-link=\"linked\">invoicing<\/a> schedule, follow-up emails and more. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Consider mapping out your current project pipeline (the steps in your process from first inquiry to final invoice) and seeing which manual steps you can instead use&nbsp;<\/span><span style=\"font-weight: 400;\">HoneyBook&#8217;s <\/span><a href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/workflows\"><span style=\"font-weight: 400;\">client workflow automation software<\/span><\/a><span style=\"font-weight: 400;\">&nbsp;to automate.&nbsp;&nbsp;<\/span><\/p>\n<p>Short on time? We know mapping out your processes probably isn&#8217;t high on your to-do list. Instead, work with a <a href=\"https:\/\/pros.honeybook.com\/directory-improve\">HoneyBook Pro<\/a> who will dive into your business to understand your current processes and how you can improve them. When you find the Pro who offers the right services for your needs, they&#8217;ll create and customize the perfect automations for your business.<\/p>\n<h3>What Should I Automate?<\/h3>\n<p><span style=\"font-weight: 400;\">Instead of going back and forth to schedule every phone call and meeting, use a calendar that anyone can use to book time with you. A <\/span><span style=\"font-weight: 400;\">calendar with custom scheduling, otherwise known as our <\/span><a href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/meeting-scheduler\"><span style=\"font-weight: 400;\">online meeting scheduler,<\/span><\/a><span style=\"font-weight: 400;\"> will let you set available times for different types of appointments, whether it\u2019s initial consultations, project meetings or workshops. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can make sure it\u2019s easy for clients to get a hold of you by adding your calendar link to your email signature as well as sending it at key project milestones. When you\u2019re onboarding a new client, you\u2019ll be shocked at how much time it saves you to move them forward in the process.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By creating automations for your admin work and follow-ups, you can focus on preparing for more personal touchpoints like client meetings and project reviews. In short, you get to focus on the fun stuff\u2013delighting your clients and seeing the impact of your work!<\/span><\/p>\n<figure id=\"attachment_34800\" aria-describedby=\"caption-attachment-34800\" style=\"width: 1200px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/workflows\"><img decoding=\"async\" class=\"wp-image-34800 size-full\" src=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2021\/07\/client-relationships-automation.png\" alt=\"Graphic of a laptop screen showing a HoneyBook Automation\" width=\"1200\" height=\"650\"><\/a><figcaption id=\"caption-attachment-34800\" class=\"wp-caption-text\">Use HoneyBook Automations to send follow-up emails, files and more.<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Fill Your Time With Personalized Interactions<\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Once you have more automated workflows in place, you can use your time to invest back into delighting your clients. The secret to building better relationships? Listening and learning &#8211; much like most of our other relationships in life. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Start taking more notes during your client interactions so you can refer back to specific mentions as you work. Even things that seem inconsequential can end up coming up later as a great way to improve their experience. Pay attention to both personal and project-related notes that may come in handy throughout the project.&nbsp;<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-34804\" src=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2021\/07\/personalized-interactions.png\" alt=\"Group of people at a table all looking at a laptop and smiling\" width=\"1200\" height=\"628\"><\/p>\n<p><span style=\"font-weight: 400;\">Above, we mentioned automating your initial client touchpoint with intake questionnaires. By including a question about communication preferences upfront, you can tailor your ongoing communication in a way that they\u2019ll appreciate the most. They may prefer frequent check-ins or a mix of in-person and online meetings versus video chat and phone calls. Whichever they prefer, accommodating them can help make them feel more comfortable to work with you.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If they\u2019re okay with frequent check-ins, build in touchpoints along the way even when you haven\u2019t hit a project milestone. More frequent check-ins can ensure there aren\u2019t long periods of silence while opening up more opportunities for feedback. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">A check-in could be as simple as a quick question, or you can develop more interactive opportunities, like client homework. As long as it\u2019s an easy lift on their end, it can be a great way to create new conversations. The more you connect with your clients, the easier it will be to deliver on the project while also building a successful relationship. <\/span><\/p>\n\n\n\n<div class=\"wp-block-ugb-container ugb-container ugb-ca041ae ugb-container--v2 ugb-container--design-basic ugb-main-block\"><style>.ugb-ca041ae-wrapper.ugb-container__wrapper{padding-top:0 !important;padding-bottom:0 !important}.ugb-ca041ae-wrapper > .ugb-container__side{padding-top:35px !important;padding-bottom:35px !important}@media screen and (min-width:768px){.ugb-ca041ae.ugb-container{padding-top:0px !important}}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-container__wrapper ugb-ca041ae-wrapper\"><div class=\"ugb-container__side\"><div class=\"ugb-container__content-wrapper ugb-ca041ae-content-wrapper\">\n<div class=\"wp-block-ugb-columns ugb-columns ugb-8d99419 ugb-columns--design-plain ugb-columns--columns-2 ugb-main-block\"><style>.ugb-8d99419 > .ugb-inner-block > .ugb-block-content > .ugb-columns__item{grid-template-columns:0.20fr 1.80fr !important}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-columns__item ugb-8d99419-content-wrapper\">\n<div class=\"wp-block-ugb-column ugb-column ugb-89e6a4c ugb-column--design-plain ugb-main-block\"><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-column__item ugb-89e6a4c-column-wrapper\"><div class=\"ugb-column__content-wrapper\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2019\/03\/lightbulb-icon.png\" alt=\"\" class=\"wp-image-18294\"\/><\/figure>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-ugb-column ugb-column ugb-9bdb424 ugb-column--design-plain ugb-main-block\"><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-column__item ugb-9bdb424-column-wrapper\"><div class=\"ugb-column__content-wrapper\">\n<p><span style=\"color: #000000;\"><b>Pro Tip:<\/b><span style=\"font-weight: 400;\"> Use <a href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/free-brochure-templates-professionally-designed-easy-to-use\">HoneyBook Brochures<\/a> to check in with your clients and send proofs, worksheets, questionnaires and more! Customize the brochure with photos and text to make it interactive and engaging.<\/span><\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div>\n\n\n<\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Make Sure the Relationship Lasts<\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Why are client relationships so valuable in the first place? Understanding more about your clients will make it easier to help them. On the client side, they\u2019ll feel comfortable and well taken care of. When they know and trust you, you can become the service provider in your industry that clients want to continue working with over and over again. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Great client relationships can also turn into brand partners and advocates. When you provide an excellent experience, they\u2019ll want to spread the word about your business and advocate for your services.\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-34805\" src=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2021\/07\/make-the-relationships-last.png\" alt=\"Group of people sitting down and talking. Laptops and ipads sit on the coffee table in front of them.\" width=\"1200\" height=\"628\" \/><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s important to remember that the client experience doesn\u2019t have to end with the project. It\u2019s always helpful to ask for feedback once your project is over, which you can do through another automated questionnaire once everything is finalized. Find out what they enjoyed and what can be improved so you can continue improving your client experience for others. Asking for feedback is also a clear signal to your clients that you value their insight.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As long as you have their permission, you can also continue to interact with clients in the long-term. If it makes sense for your services, you can check in to see how they\u2019re doing post-project. You can also continue to show your business value by sending out ongoing resources through a newsletter or blog. To make sure your clients want to stay involved with your business, consider offering a referral program with benefits or discounts that they\u2019ll love.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Like any relationship, you can also get creative in showing how you care. Incorporate new ways to delight your clients, such as reaching out or sending a card when it\u2019s a holiday, birthday or another special day in their life. Adding those personal moments of delight along the way will make working with your business more memorable and help set your brand apart.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When you\u2019ve taken the time to get to know your clients, it\u2019s easier to maintain a lasting positive impression. Relationships might take work, but you\u2019ll always reap the rewards in the long run.<\/span><\/p>\n<p>\u00a0<\/p>\n<p><em><i>HoneyBook, the best\u00a0<\/i><a href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/best-crm-for-one-person-business\" target=\"_blank\" rel=\"noopener\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/best-crm-for-one-person-business&amp;source=gmail&amp;ust=1669739444733000&amp;usg=AOvVaw3gg39gCj2wexaUCt3qbs7O\"><i>crm for solopreneurs<\/i><\/a><i>, streamlines everything you need\u00a0<\/i><i>to manage your business into one place. Manage projects, book clients, send an\u00a0<\/i><a href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/online-invoices\" target=\"_blank\" rel=\"noopener\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/hbbadmin.dev.reliablepenguin.com\/online-invoices&amp;source=gmail&amp;ust=1669739444734000&amp;usg=AOvVaw0FfDQ4PjHU7eEZ0ZKSyPBw\"><i>online invoice<\/i><\/a><i>\u00a0and get paid through our\u00a0<\/i><a href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/online-payment-software\" target=\"_blank\" rel=\"noopener\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/hbbadmin.dev.reliablepenguin.com\/online-payment-software&amp;source=gmail&amp;ust=1669739444734000&amp;usg=AOvVaw3PZhlG2J6WFeUG82s0hLdc\"><i>online payment software<\/i><\/a><i>. Now peace of mind comes with just one login.<\/i><\/em><\/p>\n\n\n\n<div class=\"banner banner--invoice\">\n<div class=\"banner__text-container\">\n<h2 class=\"banner__title\">Automate your admin work and save more time!<\/h2>\n<a class=\"banner__cta\" href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/\">Start free trial<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Client relationships are the foundation to successful projects. Learn how to set expectations and free up time so you can focus on getting to know your clients and meeting their needs! Your business value consists of the quality of the service you deliver and the experience you create for the clients that work with you. [&hellip;]<\/p>\n","protected":false},"author":705,"featured_media":77521,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[20],"tags":[71,77],"class_list":["post-34710","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-best-practices","tag-client-experience","tag-client-relationships"],"acf":[],"featured_image_urls_v2":{"full":["https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2021\/08\/client-relationships-header-1_34973b62de.png",360,200,false],"thumbnail":["https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2021\/08\/client-relationships-header-1_34973b62de-150x150.png",150,150,true],"medium":["https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2021\/08\/client-relationships-header-1_34973b62de-300x167.png",300,167,true],"medium_large":["https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2021\/08\/client-relationships-header-1_34973b62de.png",360,200,false],"large":["https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2021\/08\/client-relationships-header-1_34973b62de.png",360,200,false],"1536x1536":["https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2021\/08\/client-relationships-header-1_34973b62de.png",360,200,false],"2048x2048":["https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2021\/08\/client-relationships-header-1_34973b62de.png",360,200,false]},"post_excerpt_stackable_v2":"<p>Client relationships are the foundation to successful projects. Learn how to set expectations and free up time so you can focus on getting to know your clients and meeting their needs! Your business value consists of the quality of the service you deliver and the experience you create for the clients that work with you. Building successful client relationships helps your projects run smoothly and allows you to cultivate long-term partners. Excellent relationships with clients can also turn them into advocates for your business, generating new referrals long after their project ends. But building strong relationships with your clients can&hellip;<\/p>\n","category_list_v2":"<a href=\"https:\/\/hbb.dev.reliablepenguin.com\/blog\/category\/business-best-practices\" rel=\"category tag\">Business best practices<\/a>","author_info_v2":{"name":"Claire Bough","url":"https:\/\/hbb.dev.reliablepenguin.com\/blog\/author\/claire-bough"},"comments_num_v2":"0 comments","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Build Customer Relationships that Last | HoneyBook<\/title>\n<meta name=\"description\" content=\"Learn how to build client relationships that last, and free up some valuable time with the help of automation to improve your client experience.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/lasting-client-relationships\" 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