{"id":36873,"date":"2021-11-24T07:00:08","date_gmt":"2021-11-24T12:00:08","guid":{"rendered":"https:\/\/honeybook.site.strattic.io\/?p=36873"},"modified":"2023-09-28T02:01:10","modified_gmt":"2023-09-28T09:01:10","slug":"how-to-use-automation","status":"publish","type":"post","link":"https:\/\/hbb.dev.reliablepenguin.com\/blog\/how-to-use-automation","title":{"rendered":"How to Use Automation to Build Relationships"},"content":{"rendered":"<p><img fetchpriority=\"high\" decoding=\"async\" class=\"size-full wp-image-36875\" src=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2021\/11\/Stocksy_txpecad0072t3D300_Medium_82520.jpg\" alt=\"\" width=\"1733\" height=\"1155\" \/><\/p>\n<p><span style=\"font-weight: 400;\">It might seem counter-intuitive that automation can help you be more personable with your clients. But the truth is: automation can be personable and show our clients that we care about them. Here are a few ways that you can use the HoneyBook <a href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/workflows\"><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;client workflow automation software &quot;}\" data-sheets-userformat=\"{&quot;2&quot;:1021,&quot;3&quot;:{&quot;1&quot;:0},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;7&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;9&quot;:0,&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0}\">client workflow automation software <\/span><\/a> to build relationships with your clients.<\/span><\/p>\n<h2>Personalize Your Emails<\/h2>\n<p><span style=\"font-weight: 400;\">Personalized emails contain content that is catered toward the client based on the information that you know about them. In HoneyBook, you can <\/span><a href=\"https:\/\/help.honeybook.com\/en\/articles\/2209059-creating-an-email-template\"><span style=\"font-weight: 400;\">create email templates to reuse<\/span><\/a><span style=\"font-weight: 400;\">, including subject lines, dynamic fields, body content and formatting, as well as an email signature. In need of a professional looking signature? With an\u00a0<a href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/email-signature\">email signature generator,<\/a>\u00a0you can create one in just seconds.<\/span><\/p>\n<h2>Use Dynamic Fields to Fill in Information Unique to Your Clients<\/h2>\n<p><span style=\"font-weight: 400;\">Dynamic fields can be placed in emails so that your clients feel like the content is written specifically for them. For example, if you\u2019re a business coach, you may want to personalize information like your client\u2019s name, their business name or their stage of growth. In HoneyBook, you can set a dynamic field for \u201cClient First Name,\u201d so that every email is addressed to your client. Sometimes meaningful personalization can be as simple as just using their name.<\/span><\/p>\n<h2>Create Email Drips Dedicated to What Your Potential Clients are Interested In<\/h2>\n<p><span style=\"font-weight: 400;\">As a small business owner, you probably have a few ways that people can be added to your email list (different lead magnets on your website or social media). Each one should have an email drip campaign that is related to that specific point of entry. This way, your potential clients will feel like their unique needs are being heard and addressed.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, if you\u2019re a social media coach and your potential client downloads a lead magnet about writing catchy Instagram captions, your email drip should focus on Instagram. In HoneyBook, you can set up dedicated workflows for each lead magnet, so that each email in the drip is relevant.<\/span><\/p>\n<h2>Use Automation as an Entry Point To a Conversation By Including a Call to Action<\/h2>\n<p><span style=\"font-weight: 400;\">Automated or not, you should always include a call to action (CTA) at the end of your emails. For example, the call to action in an automated email could encourage potential clients to respond to the email or book a consultation. In HoneyBook, you can include your call to action at the end of your template(s), whether it is a sentence or a link to a landing page.<\/span><\/p>\n<h2>Trigger Automated Emails So Your Clients Move Through Your Process Easily<\/h2>\n<p><span style=\"font-weight: 400;\">Automation triggers run automatically, so they will work when you\u2019re away from your computer, out of the office, or even on vacation. Setting trigger automated emails up\u00a0ensures that your clients are not left waiting for you to move them to the next step in your process.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, you can set up triggers for emails like:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Follow-up email after a form is submitted<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Onboarding email after a client signs an <a href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/online-contract\">online contract<\/a> (this can include your welcome pack, ways to contact you and a link to set up their kickoff call)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Questionnaire email to gather requirements for a project<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customer satisfaction email after the completion of a project\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reminder email for payments<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Check-in email\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">In HoneyBook, you can <\/span><a href=\"https:\/\/help.honeybook.com\/en\/articles\/4239073-understanding-automation-actions-triggers\"><span style=\"font-weight: 400;\">trigger automatic emails using workflows<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><b>Pro Tip: <\/b><span style=\"font-weight: 400;\">Schedule emails for a later date so your clients receive information at the right time. And send follow-up emails to remind your clients that you haven\u2019t forgotten about them.<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h2>Remind Yourself to Complete Non-Automated Communications<\/h2>\n<p><span style=\"font-weight: 400;\">Realistically, we cannot have a communication plan that is entirely automation-based. We need to include some more organic forms of communication in our plan too. In HoneyBook, you can also <\/span><a href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/automations-save-time\"><span style=\"font-weight: 400;\">create tasks for yourself<\/span><\/a> <span style=\"font-weight: 400;\">using Automations.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, you can set up reminders for you to:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reach out in the DMs. I appreciate it when someone sends me a private message after I\u2019ve shown interest in their service.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Engage with clients on their preferred platform. Engagement on social media can be time-consuming if you interact with everyone. You want to engage with warm leads to further show your expertise applies to their specific scenario.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Set up face-to-face meetings (using an <a href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/meeting-scheduler\">online meeting scheduler<\/a>), which are the best way for you to convert a warm lead. Don\u2019t be afraid to be more forward about setting up a meeting if the data says that someone may be ready to buy!<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">In HoneyBook,<\/span> <span style=\"font-weight: 400;\">you can <\/span><a href=\"https:\/\/help.honeybook.com\/en\/articles\/2209041-automations-set-up-guide\"><span style=\"font-weight: 400;\">set up reminders for yourself directly in the Workflow<\/span><\/a><span style=\"font-weight: 400;\"> that you use for email drips, <a href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/client-onboarding\">client onboarding<\/a>, etc.\u00a0<\/span><\/p>\n<h2><b>Set Up Tasks to Show Unique Appreciation to Clients<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Set up an appreciation reminder so that you can show your client that you pay attention to them. For example, if you know that your client loves getting a coffee in the morning, you can send them a Starbucks gift card for their birthday. In HoneyBook, you can also<\/span> <a href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/gift-cards-for-small-business-owners\"><span style=\"font-weight: 400;\">create gift cards for your services<\/span><\/a><span style=\"font-weight: 400;\"> if you think your client would appreciate that.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Being small business owners, we want to build relationships with our clients. Understandably, it is not feasible for us to spend hours communicating with and getting to know each potential client regularly. Instead, we can rely on automation to create those personal touch points that encourage our audience to get in touch when they need to. Through automation on a <a href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/all-in-one-business-platform\">small business management platform<\/a>, we can create both an efficient and personal experience. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>It might seem counter-intuitive that automation can help you be more personable with your clients. But the truth is: automation can be personable and show our clients that we care about them. Here are a few ways that you can use the HoneyBook client workflow automation software to build relationships with your clients. Personalize Your [&hellip;]<\/p>\n","protected":false},"author":732,"featured_media":74954,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[20],"tags":[341,53,110,56],"class_list":["post-36873","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-best-practices","tag-automation","tag-business","tag-business-relationships","tag-small-business"],"acf":[],"featured_image_urls_v2":{"full":["https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2021\/11\/Stocksy_txpecad0072t3D300_Medium_82520.jpeg",1733,1155,false],"thumbnail":["https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2021\/11\/Stocksy_txpecad0072t3D300_Medium_82520-150x150.jpeg",150,150,true],"medium":["https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2021\/11\/Stocksy_txpecad0072t3D300_Medium_82520-300x200.jpeg",300,200,true],"medium_large":["https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2021\/11\/Stocksy_txpecad0072t3D300_Medium_82520-768x512.jpeg",768,512,true],"large":["https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2021\/11\/Stocksy_txpecad0072t3D300_Medium_82520-1024x682.jpeg",1024,682,true],"1536x1536":["https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2021\/11\/Stocksy_txpecad0072t3D300_Medium_82520-1536x1024.jpeg",1536,1024,true],"2048x2048":["https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2021\/11\/Stocksy_txpecad0072t3D300_Medium_82520.jpeg",1733,1155,false]},"post_excerpt_stackable_v2":"<p>It might seem counter-intuitive that automation can help you be more personable with your clients. But the truth is: automation can be personable and show our clients that we care about them. Here are a few ways that you can use the HoneyBook client workflow automation software to build relationships with your clients. Personalize Your Emails Personalized emails contain content that is catered toward the client based on the information that you know about them. In HoneyBook, you can create email templates to reuse, including subject lines, dynamic fields, body content and formatting, as well as an email signature. In&hellip;<\/p>\n","category_list_v2":"<a href=\"https:\/\/hbb.dev.reliablepenguin.com\/blog\/category\/business-best-practices\" rel=\"category tag\">Business best practices<\/a>","author_info_v2":{"name":"Kristen Westcott","url":"https:\/\/hbb.dev.reliablepenguin.com\/blog\/author\/kristen-westcott"},"comments_num_v2":"0 comments","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Use Automation to Build Relationships - HoneyBook<\/title>\n<meta name=\"description\" content=\"Show your clients that you care about them by personalizing your automation. 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Leading to greater business performance and increased growth.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/how-to-use-automation\" \/>\n<meta property=\"og:site_name\" content=\"HoneyBook\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/honeybook.co\" \/>\n<meta property=\"article:published_time\" content=\"2021-11-24T12:00:08+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-09-28T09:01:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2021\/11\/Stocksy_txpecad0072t3D300_Medium_82520.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"1733\" \/>\n\t<meta property=\"og:image:height\" content=\"1155\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Kristen Westcott\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@honeybook\" \/>\n<meta name=\"twitter:site\" content=\"@honeybook\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Kristen Westcott\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/how-to-use-automation\",\"url\":\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/how-to-use-automation\",\"name\":\"How to Use Automation to Build Relationships - HoneyBook\",\"isPartOf\":{\"@id\":\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/how-to-use-automation#primaryimage\"},\"image\":{\"@id\":\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/how-to-use-automation#primaryimage\"},\"thumbnailUrl\":\"https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2021\/11\/Stocksy_txpecad0072t3D300_Medium_82520.jpeg\",\"datePublished\":\"2021-11-24T12:00:08+00:00\",\"dateModified\":\"2023-09-28T09:01:10+00:00\",\"author\":{\"@id\":\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/#\/schema\/person\/b3423f57488ddf69bf4bec32839ef8e4\"},\"description\":\"Show your clients that you care about them by personalizing your automation. 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