{"id":73751,"date":"2022-06-16T14:22:36","date_gmt":"2022-06-16T21:22:36","guid":{"rendered":"https:\/\/honeybook.site.strattic.io\/?p=73751"},"modified":"2023-05-15T12:19:31","modified_gmt":"2023-05-15T19:19:31","slug":"unforgettable-client-experience","status":"publish","type":"post","link":"https:\/\/hbb.dev.reliablepenguin.com\/blog\/unforgettable-client-experience","title":{"rendered":"How to build an unforgettable client experience"},"content":{"rendered":"\n

Learn how to build an unforgettable client experience by asking three key questions about your current processes. With the answers, you can build a system that works for you no matter where you are (and saves you time!)<\/em><\/p>\n\n\n

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An unforgettable client experience forms your client connection<\/em>. When you shop at a brick-and-mortar store or buy anything online, an easy shopping experience can make you feel more loyal to a brand. <\/p>\n\n\n\n

The same applies to your clients – when they\u2019re satisfied with your business at every step of the clientflow and align with your brand, they\u2019ll want to share that client experience and even experience it again for other projects. <\/p>\n\n\n\n

We recently partnered with Noissue\u2019s Creative Community<\/a> to walk you through the secret to an unforgettable client experience and how you can optimize yours by asking a few simple questions. <\/p>\n\n\n\n

Why your system is the most important part of client experience<\/h2>\n\n\n\n

The secret to creating an amazing client experience isn\u2019t your visual brand identity, website experience, or even your services. It\u2019s your business system! <\/p>\n\n\n\n

Most business owners might not realize this, and clients definitely don\u2019t. In fact, when you have a flawless system in place, your clients won\u2019t remember it at all. But that\u2019s exactly what you want. <\/p>\n\n\n\n

Let the admin steps in your clientflow fade to the back (like invoicing<\/a>, contracts, and payments), so you can make an impression in other areas (helping them select the best services, delivering those services, and communicating efficiently). <\/p>\n\n\n\n

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When you set up your system properly, there will be fewer barriers to entry for clients to communicate with you, engage with your projects, and truly connect with your brand. On your side, you\u2019ll get time back to focus more on hands-on interaction exactly when you need it. <\/p>\n\n\n\n

Overall, having more time gives you the freedom the choose how you use it\u2013whether that\u2019s for your business or in your personal life through spending more time with family and friends, and working on hobbies, or finally taking some well-deserved time off<\/a>. <\/p>\n\n\n\n

Questions to ask about your client experience<\/h2>\n\n\n\n

You might not have a system in place yet, and that\u2019s okay. Or if you do, it might look something like five software subscriptions and multiple Google Sheets. Wherever you stand, it\u2019s never too late to invest in a system that works best for your business. <\/p>\n\n\n\n

But before you get to setup, first ask yourself the following questions to see how you can improve your clientflow:<\/p>\n\n\n\n

Where are things slipping through the cracks?<\/h3>\n\n\n\n

Imagine your clientflow from start to finish, which might look like: you have your initial inquiry that turns into service selection, then you move forward with your booking process, project work, and final service delivery. <\/p>\n\n\n\n

There are a bunch of smaller steps in between and the order of things might be different, but the general idea is that it should all flow<\/em> together – just like a pipe carrying water. If there are cracks in a pipe and water leaks out, you\u2019re left with a big mess. The same goes for your clientflow. <\/p>\n\n\n\n

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These days, clients want instant gratification (we all do!). Are there steps where you\u2019re losing them from a slow response? Instead of waiting around for your response, they should experience a flawless system of steps immediately.<\/p>\n\n\n\n

Things might also be slipping through the cracks if you feel scattered or disorganized about your business in general. Internally, you might not feel good about managing every part of your business. <\/p>\n\n\n\n

With an all-in-one system<\/a> like HoneyBook, you can automate communications and tasks so everything moves forward seamlessly. What\u2019s best is that you don\u2019t have to be overseeing every single step.  <\/p>\n\n\n\n

Where are you currently involved but don\u2019t need to be?<\/h3>\n\n\n\n

It can be hard to let go as a business owner and hire someone to help with your workload. Many of us feel like we always have to be personally available for each client, but that just isn\u2019t the truth. <\/p>\n\n\n\n

With a proper system, you should be able to let your brand voice and personality shine without having to be manually present each step of the way. Are you wasting time in any of these areas? If so, you can have a system in place to save time and give you back hours each day:<\/p>\n\n\n\n