{"id":75877,"date":"2024-03-11T12:50:17","date_gmt":"2024-03-11T19:50:17","guid":{"rendered":"https:\/\/honeybook.site.strattic.io\/?p=75877"},"modified":"2024-10-22T12:00:46","modified_gmt":"2024-10-22T19:00:46","slug":"how-to-deal-with-clients","status":"publish","type":"post","link":"https:\/\/hbb.dev.reliablepenguin.com\/blog\/how-to-deal-with-clients","title":{"rendered":"How to respond when a customer wants to cancel their contract"},"content":{"rendered":"\n<p class=\"has-text-align-center\"><em>Dealing with a canceled contract from your client isn\u2019t ideal for any business owner. Luckily, it\u2019s a much easier situation to handle when there are clear contracts and processes in place for moving forward when a customer wants to cancel a contract. Learn how you can protect yourself against cancellations and handle them with ease.<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"2000\" height=\"1548\" src=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2023\/04\/Customerwantstocancel.jpg\" alt=\"\" class=\"wp-image-85205\" srcset=\"https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2023\/04\/Customerwantstocancel.jpg 2000w, https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2023\/04\/Customerwantstocancel-300x232.jpg 300w, https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2023\/04\/Customerwantstocancel-1024x793.jpg 1024w, https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2023\/04\/Customerwantstocancel-768x594.jpg 768w, https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2023\/04\/Customerwantstocancel-1536x1189.jpg 1536w\" sizes=\"(max-width: 2000px) 100vw, 2000px\" \/><\/figure>\n\n\n\n<p>It\u2019s every independent business owner\u2019s dream: to have a roster of clients who you love to work with and hopefully, who love working with you, too. Working with your <a href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/how-to-identify-your-ideal-client\" target=\"_blank\" rel=\"noreferrer noopener\">ideal clients<\/a> makes your job so much easier and more enjoyable.<\/p>\n\n\n\n<p>No matter how great your clients are, the reality is, you\u2019ll have to cut ties with some of them in your business lifetime. Maybe something huge and unexpected comes up (lookin\u2019 at you, COVID-19). Maybe they have cash flow issues, or you realize you\u2019re both looking for different things.<\/p>\n\n\n\n<p>Whatever the reason, at some point you\u2019ll likely be faced with a situation where a customer wants to cancel a contract with you. It helps to be prepared for that situation before it happens. Here are some tips on how to handle <a href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/client-contract\" target=\"_blank\" rel=\"noreferrer noopener\">client contract<\/a> cancellations.<\/p>\n\n\n\n<p>Jump to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#role\">What role do contracts play in cancellation<\/a><\/li>\n\n\n\n<li><a href=\"#alignment\">Understand misalignment of client expectations<\/a><\/li>\n\n\n\n<li><a href=\"#terms\">Assess your contract terms<\/a><\/li>\n\n\n\n<li><a href=\"#fix\">Try to fix the issue before canceling<\/a><\/li>\n\n\n\n<li><a href=\"#exit\">Conduct an exit interview<\/a><\/li>\n\n\n\n<li><a href=\"#bridges\">Don\u2019t burn any bridges<\/a><\/li>\n\n\n\n<li><a href=\"#rely\">Rely on your contracts<\/a><\/li>\n<\/ul>\n\n\n\n<a id=\"role\"><\/a>\n\n\n\n<h2 class=\"wp-block-heading\">What role do contracts play in cancellation?<\/h2>\n\n\n\n<p>What happens if you don\u2019t have a contract and a client wants to cancel? Not to be a Debbie Downer, but you may be SOL (simply outta luck), my friend. I can\u2019t say often enough how important it is to protect you and your clients with <a href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/business-contract-best-practices\" target=\"_blank\" rel=\"noreferrer noopener\">business contracts<\/a>.<\/p>\n\n\n\n<p>Contracts protect both you and your clients, set boundaries, and lay out all your ground rules for your working relationship. Without a contract in place, you can be terminated instantly or even miss out on pay. A <a href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/contract-for-services\" target=\"_blank\" rel=\"noreferrer noopener\">contract for services<\/a> will establish the boundaries, expectations, and obligations between two or more people (parties). Anyone who works with clients needs a contract. In a business relationship, your contract:<\/p>\n\n\n\n<div class=\"wp-block-ugb-container ugb-container ugb-b31d35c ugb-container--v2 ugb-container--design-basic ugb-main-block\"><style>.ugb-b31d35c-wrapper.ugb-container__wrapper{background-color:#131416 !important;background-image:url(https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2023\/05\/Black_CTA_Background.jpg)}.ugb-b31d35c-wrapper.ugb-container__wrapper:before{background-color:#131416 !important;opacity:0}.ugb-b31d35c-content-wrapper > h1,.ugb-b31d35c-content-wrapper > h2,.ugb-b31d35c-content-wrapper > h3,.ugb-b31d35c-content-wrapper > h4,.ugb-b31d35c-content-wrapper > h5,.ugb-b31d35c-content-wrapper > h6{color:#ffffff}.ugb-b31d35c-content-wrapper > p,.ugb-b31d35c-content-wrapper > ol li,.ugb-b31d35c-content-wrapper > ul li{color:#ffffff}@media screen and (min-width:768px){.ugb-b31d35c > .ugb-inner-block > .ugb-block-content > *{padding-top:60px !important;padding-bottom:60px !important;padding-right:60px !important;padding-left:60px !important}}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-container__wrapper ugb-b31d35c-wrapper ugb--has-background-overlay\"><div class=\"ugb-container__side\"><div class=\"ugb-container__content-wrapper ugb-b31d35c-content-wrapper\">\n<h2 class=\"wp-block-heading has-white-color has-text-color\"><strong><strong>Use these online contract templates to protect your business<\/strong><\/strong><\/h2>\n\n\n\n<p class=\"has-white-color has-text-color\">HoneyBook offers free contract templates that you can customize to protect against cancellations and set client expectations.<\/p>\n\n\n\n<div class=\"wp-block-ugb-button ugb-button-wrapper ugb-4d6aac6 ugb-main-block\"><style>.ugb-4d6aac6 .ugb-block-content{justify-content:flex-start !important}.ugb-4d6aac6 .ugb-button1{background-color:#ffd552}.ugb-4d6aac6 .ugb-button1 .ugb-button--inner,.ugb-4d6aac6 .ugb-button1 svg:not(.ugb-custom-icon){color:#222222 !important}.ugb-4d6aac6 .ugb-inner-block{text-align:left}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-button-container\"><a class=\"ugb-button1 ugb-button ugb-button--size-normal\" href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/templates\/category\/contract-templates\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"\"><span class=\"ugb-button--inner\"><strong>Explore contracts<\/strong><\/span><\/a><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Removes fear from the equation&nbsp;<\/h3>\n\n\n\n<p>Your clients are not afraid of a contract; they understand that it\u2019s a basic part of a working relationship. In fact, they\u2019ll probably be more afraid if you don\u2019t have a contract, and they might think they\u2019re taking a huge risk by working with you without any protections in place. Remember a contract is to protect both parties.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Establishes expectations for your relationship&nbsp;<\/h3>\n\n\n\n<p>This might be your client\u2019s first time working with a business like yours. Clients often have no experience with a service provider\u2019s work or process, and they might feel left in the dark without a contract that explicitly states what to expect of you and how they can get the most out of their investment.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Sets clear boundaries when it comes to numbers<\/h3>\n\n\n\n<p>This includes the time you put into each project, the number of sessions or meetings included, money owed, when deliverables and payment are due, etc. Get clear on all of it in your <a href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/online-contract\" target=\"_blank\" rel=\"noreferrer noopener\">online contract<\/a>.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Safeguards your resources as a business owner<\/h3>\n\n\n\n<p>Contracts help you prevent <a class=\"wpil_keyword_link\" href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/avoid-scope-creep\" target=\"_blank\" rel=\"noopener\" title=\"scope creep\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"638\">scope creep<\/a> (also known as clients who try to get more from you than you may be willing to give). They want increased access to your time, which puts you at risk of spending more of your money on team support, product, etc. that you hadn\u2019t initially factored into the price of the project.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Establishes liability ahead of time<\/h3>\n\n\n\n<p>Think about the pandemic. Events were canceled and it was nobody\u2019s fault. Luckily, our contracts had clauses like <a href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/force-majeure-clause-sample\" target=\"_blank\" rel=\"noreferrer noopener\">force<\/a><a href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/force-majeure-clause-sample\"> majeure<\/a> to protect against cancellation and refunds, which helped both parties be released from the agreement without a huge fight or legal drama. It removed emotion from the equation and made it very clear-cut. With a contract in place, no one can claim they didn\u2019t know what would happen.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Acts as a legally enforceable \u201cscapegoat\u201d<\/h3>\n\n\n\n<p>Have you ever had to fight with a client or customer over deliverables or payment? With a contract, it\u2019s not a \u2018he-said-she-said\u2019 thing. It\u2019s what the contract said: it protects both you and the other party.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Feeling overwhelmed? Let technology help<\/h3>\n\n\n\n<p>Now that you know how critical having a contract is, are you feeling tense? Do you feel a headache coming on? Do you think creating an indisputable contract requires superpowers? Online tools like <a href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/online-contract?utm_source=google&amp;utm_campaign=18584099247&amp;utm_medium=cpc&amp;utm_content=e&amp;utm_term=honeybook%20contracts&amp;placement=145256278246&amp;device=c&amp;gclsrc=aw.ds&amp;gad_source=1&amp;gclid=CjwKCAjw17qvBhBrEiwA1rU9w7CxWTPgkyZTX97NMrhxECStsjhjZ_X3Akr86p7fSZuW4kYm8glJKRoCRfAQAvD_BwE\" target=\"_blank\" rel=\"noreferrer noopener\">HoneyBook contracts<\/a> make it easy to develop effective contracts from templates. Moreover, you can set them up as online contracts that your clients sign as soon as they book your time, streamlining the process for all involved.<\/p>\n\n\n\n<div class=\"wp-block-ugb-container ugb-container cta-pro-tip ugb-0041221 ugb-container--v2 ugb-container--design-basic ugb-main-block\"><style>.ugb-0041221-wrapper.ugb-container__wrapper{padding-top:0 !important;padding-bottom:0 !important}.ugb-0041221-wrapper > .ugb-container__side{padding-top:35px !important;padding-bottom:35px !important}@media screen and (min-width:768px){.ugb-0041221.ugb-container{padding-top:0px !important}}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-container__wrapper ugb-0041221-wrapper\"><div class=\"ugb-container__side\"><div class=\"ugb-container__content-wrapper ugb-0041221-content-wrapper\">\n<div class=\"wp-block-ugb-columns ugb-columns ugb-c9eef97 ugb-columns--design-plain ugb-columns--columns-2 ugb-main-block\"><style>.ugb-c9eef97 > .ugb-inner-block > .ugb-block-content > .ugb-columns__item{grid-template-columns:0.20fr 1.80fr !important}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-columns__item ugb-c9eef97-content-wrapper\">\n<div class=\"wp-block-ugb-column ugb-column ugb-381f79f ugb-column--design-plain ugb-main-block\"><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-column__item ugb-381f79f-column-wrapper\"><div class=\"ugb-column__content-wrapper\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2023\/03\/asset-4.svg\" alt=\"\" class=\"wp-image-83436\"\/><\/figure>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-ugb-column ugb-column ugb-97eb796 ugb-column--design-plain ugb-main-block\"><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-column__item ugb-97eb796-column-wrapper\"><div class=\"ugb-column__content-wrapper\">\n<h4 class=\"wp-block-heading\"><strong>Pro tip<\/strong> <\/h4>\n\n\n\n<p>Make sure you follow a set process for <a href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/contract-signing\" target=\"_blank\" rel=\"noreferrer noopener\">contract signing<\/a> so you can avoid disputes or challenges before they happen. If your clients understand your cancelation policy, they may be less likely to cancel.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<a id=\"alignment\"><\/a>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Understand misalignment of client expectations<\/strong><\/h2>\n\n\n\n<p>When your client tells you why they\u2019re leaving, there\u2019s a good chance it has something to do with their expectations. It could be that they had unrealistic expectations of what you could do for them or what your service was like.&nbsp;<\/p>\n\n\n\n<p>When such a discrepancy exists, it\u2019s important to get to the bottom of it. If unrealistic expectations drive customers away after they\u2019ve signed, then there could be an issue with the way you sell.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Understanding communication issues with clients<\/h4>\n\n\n\n<p>Perhaps you\u2019re making promises you can\u2019t deliver on to close the sale. It could also be that your original pitch was unintentionally misleading. When you start seeing similar expectations arise from other client cancellations, you need to figure out what\u2019s happening.&nbsp;<\/p>\n\n\n\n<p>If it\u2019s a misunderstanding regarding your marketing or pitch, then you\u2019ll need to clarify for clients going forward. If it\u2019s an issue with communication or coordination, you might create a <a href=\"https:\/\/www.plusdocs.com\/blog\/how-to-share-google-calendar\" target=\"_blank\" rel=\"noreferrer noopener\">shared Google Calendar<\/a> to give clients access to your schedule.<\/p>\n\n\n\n<div class=\"wp-block-ugb-container ugb-container cta-pro-tip ugb-7d257d4 ugb-container--v2 ugb-container--design-basic ugb-main-block\"><style>.ugb-7d257d4-wrapper.ugb-container__wrapper{padding-top:0 !important;padding-bottom:0 !important}.ugb-7d257d4-wrapper > .ugb-container__side{padding-top:35px !important;padding-bottom:35px !important}@media screen and (min-width:768px){.ugb-7d257d4.ugb-container{padding-top:0px !important}}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-container__wrapper ugb-7d257d4-wrapper\"><div class=\"ugb-container__side\"><div class=\"ugb-container__content-wrapper ugb-7d257d4-content-wrapper\">\n<div class=\"wp-block-ugb-columns ugb-columns ugb-c9505fc ugb-columns--design-plain ugb-columns--columns-2 ugb-main-block\"><style>.ugb-c9505fc > .ugb-inner-block > .ugb-block-content > .ugb-columns__item{grid-template-columns:0.20fr 1.80fr !important}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-columns__item ugb-c9505fc-content-wrapper\">\n<div class=\"wp-block-ugb-column ugb-column ugb-d75c12e ugb-column--design-plain ugb-main-block\"><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-column__item ugb-d75c12e-column-wrapper\"><div class=\"ugb-column__content-wrapper\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2023\/03\/asset-4.svg\" alt=\"\" class=\"wp-image-83436\"\/><\/figure>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-ugb-column ugb-column ugb-0874b46 ugb-column--design-plain ugb-main-block\"><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-column__item ugb-0874b46-column-wrapper\"><div class=\"ugb-column__content-wrapper\">\n<h4 class=\"wp-block-heading\"><strong>Pro tip<\/strong> <\/h4>\n\n\n\n<p>If you use a <a href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/clientflow-management-platform\" target=\"_blank\" rel=\"noreferrer noopener\">clientflow management system<\/a> with project management capabilities like HoneyBook, you can keep all communications and documents in one place so your client always has what they need.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<p>By giving clients access to documents, easy communication, and your calendar, you can make it easier for them to get in touch and avoid scheduling issues that could lead to cancellations.&nbsp;<\/p>\n\n\n\n<p>One way to do this is through <a href=\"https:\/\/lovo.ai\/post\/how-to-create-an-explainer-video-in-5-simple-steps\" target=\"_blank\" rel=\"noreferrer noopener\">explainer videos<\/a> that can be shared with potential clients before they sign.&nbsp;<\/p>\n\n\n\n<p>These short videos explain a product, service, or process. They make it possible to provide information to clients in a way that\u2019s concise, easily understood, and visually appealing. This should limit misunderstandings and keep your client churn rate down in the future.<\/p>\n\n\n\n<a id=\"terms\"><\/a>\n\n\n\n<h2 class=\"wp-block-heading\">Assess your contract terms<\/h2>\n\n\n\n<p>Let\u2019s say a client wants to cancel on you. If you do have an attorney-reviewed contract, you can breathe a sigh of relief. Why? Because you\u2019ve clearly laid out terms on things like:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Giving notice:<\/strong> Does your client want to bail two days before a deadline? Or are they giving you the required two weeks\u2019 notice for canceling?<\/li>\n\n\n\n<li><strong>Pay:<\/strong> Is there a <a href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/contract-clauses\" target=\"_blank\" rel=\"noreferrer noopener\">contract clause<\/a> that says they have to pay up for any work you\u2019ve already provided?<\/li>\n\n\n\n<li><strong>Final deliverables:<\/strong> What does your client receive in the event of cancellation?<\/li>\n<\/ul>\n\n\n\n<p>Instead of panicking because a cancellation means you lose out on money or have to deliver assets on a ridiculously tight deadline, you can calmly point to the contract and say, \u201cYou\u2019ll still owe $XYZ, and I\u2019ll have ABC deliverables to you by X date.\u201d&nbsp;<\/p>\n\n\n\n<p>Of course, we always hope it doesn\u2019t come to a fight over the details of a contract. Instead, if a client wishes to cancel, there are a few other things you can do before sending the final cancellation notice or deliverables.<\/p>\n\n\n\n<div class=\"wp-block-columns cta-related-posts is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center left-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p class=\"related-post-heading\">Related Post<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><a href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/honeybook-contracts\" target=\"_blank\" rel=\"noreferrer noopener\">How to protect your business with HoneyBook contracts<\/a><\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image aligncenter size-large\"><a href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/honeybook-contracts\"><img decoding=\"async\" width=\"1024\" height=\"793\" src=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2023\/07\/HoneyBook-contracts-1024x793.jpg\" alt=\"Person signing a HoneyBook contract\" class=\"wp-image-88343\" srcset=\"https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2023\/07\/HoneyBook-contracts-1024x793.jpg 1024w, https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2023\/07\/HoneyBook-contracts-300x232.jpg 300w, https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2023\/07\/HoneyBook-contracts-768x594.jpg 768w, https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2023\/07\/HoneyBook-contracts-1536x1189.jpg 1536w, https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2023\/07\/HoneyBook-contracts.jpg 2000w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<\/div>\n<\/div>\n\n\n\n<a id=\"fix\"><\/a>\n\n\n\n<h2 class=\"wp-block-heading\">Try to fix the issue before canceling<\/h2>\n\n\n\n<p>Ending a professional relationship is no fun, especially if a customer wants to cancel a contract and the request seems to come out of nowhere. However, it may help to think of it as an opportunity to work with your client rather than butting heads against them.&nbsp;<\/p>\n\n\n\n<p>Try to understand your client\u2019s reasons for wanting to cancel. Who knows, maybe you can come up with a plan together for resolving a conflict instead of canceling outright. You may be able to reschedule your services to a different date, change up payment terms, or restructure your agreement so you can continue to work together.<\/p>\n\n\n\n<a id=\"exit\"><\/a>\n\n\n\n<h2 class=\"wp-block-heading\">Conduct an exit interview<\/h2>\n\n\n\n<p>When a client decides to cancel, typically, they must give notice. Whether that\u2019s a week or 30 days, you have an opportunity here to continue proving your value, and there\u2019s no better place to do so than an exit interview.&nbsp;<\/p>\n\n\n\n<p>Simply ask the client if they\u2019d be willing to have a brief ten-minute interview with you where they can offer feedback. If you have any media you\u2019ve created for them, this is a good opportunity to return those assets and pick their brains a bit.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">What to learn in an exit interview<\/h4>\n\n\n\n<p>In an exit interview, you can find out why they\u2019re leaving and work to overcome those obstacles, offering to fix those issues and retain their business.&nbsp;<\/p>\n\n\n\n<p>If the client still decides to leave, then there\u2019s nothing you can do. You should leave on good terms because the window might still be open to get them back someday. You never want to burn a bridge.&nbsp;<\/p>\n\n\n\n<p>Lapsed contracts can also be useful in gathering <a href=\"https:\/\/breadcrumbs.io\/blog\/data-points-high-performing-scoring-model\/\" target=\"_blank\" rel=\"noreferrer noopener\">lead scoring data<\/a>. B2B businesses do lead scoring to indicate the factors affecting their sales. A lead score carries significant importance, as this data helps B2B and SaaS companies determine when their clients are happiest with results and keenest to renew contracts or subscriptions.&nbsp;<\/p>\n\n\n\n<p>Understanding what caused certain clients to leave could be valuable lead scoring information you\u2019ll use to accurately predict future churn.&nbsp;<\/p>\n\n\n\n<a id=\"bridges\"><\/a>\n\n\n\n<h2 class=\"wp-block-heading\">Don\u2019t burn any bridges<\/h2>\n\n\n\n<p>How you <a href=\"https:\/\/www.forbes.com\/sites\/forbesbusinessdevelopmentcouncil\/2018\/02\/06\/six-tips-for-handling-clients-that-want-out-of-their-contracts\/?sh=48f4047827bc\" target=\"_blank\" rel=\"noreferrer noopener\">handle a cancellation<\/a> is just as important as your cancellation terms. Be firm but still friendly when discussing your contract or negotiating a different agreement. Keep things professional and check your emotions at the door. Your client may want to come back to you in the future.<\/p>\n\n\n\n<p>The only exception is if your client treated you with disrespect, tried to get out of paying you, or made unreasonable demands of your time or services. If that\u2019s the case, you have no obligation to salvage the relationship. Sometimes you just have to walk away and move on.<\/p>\n\n\n\n<a id=\"rely\"><\/a>\n\n\n\n<h2 class=\"wp-block-heading\">Rely on your contracts<\/h2>\n\n\n\n<p>Ending professional relationships on good terms takes work, but your contracts should do some of the heavy lifting for you. They should remind your client of their obligations, and you can also use them as a jumping-off point for restructuring or changing your agreement.<\/p>\n\n\n\n<p>Remember not to take cancellations personally. When faced with a situation where&nbsp; a customer wants to cancel a contract, it\u2019s essential to remember that their decision may stem from various factors and may not necessarily be a reflection on you or your services. Sometimes the best thing is to just salvage what you can and then let it go. That way you and your business can continue to grow and thrive.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Handling cancellations with a cool head is part of good client management, and it\u2019s just one of the many hats you probably wear as an <a href=\"https:\/\/remote.com\/blog\/hiring-independent-contractors-abroad\" target=\"_blank\" rel=\"noreferrer noopener\">independent business owner<\/a>. For more tips on managing your client relationships, particularly when business slows down, head over to <a href=\"https:\/\/thecontractshop.com\/blogs\/posts\" target=\"_blank\" rel=\"noreferrer noopener\">The Contract Shop\u00ae blog<\/a>, where we share even more resources on growing your client base, navigating sticky situations, and thriving as a business owner!<\/p>\n\n\n\n<div class=\"aligncenter wp-block-ugb-container ugb-container ugb-6bb1d93 ugb-container--v2 ugb-container--design-basic ugb-main-block\"><style>.ugb-6bb1d93-wrapper.ugb-container__wrapper{border-radius:12px !important;background-image:url(https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2023\/03\/Banner-CTA-Background2.jpg)}.ugb-6bb1d93-wrapper.ugb-container__wrapper:before{opacity:0.5}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-container__wrapper ugb-6bb1d93-wrapper ugb--has-background-overlay\"><div class=\"ugb-container__side\"><div class=\"ugb-container__content-wrapper ugb-6bb1d93-content-wrapper\">\n<h2 class=\"wp-block-heading has-text-align-center\"><strong>Create a more secure clientflow<\/strong><\/h2>\n\n\n\n<p class=\"has-text-align-center\">HoneyBook offers an all-in-one system to help you manage contracts, get client signatures online, and move forward with projects.<\/p>\n\n\n\n<div class=\"wp-block-ugb-button ugb-button-wrapper ugb-9def6fd ugb-main-block\"><style>.ugb-9def6fd .ugb-button1{background-color:#000000}.ugb-9def6fd .ugb-button1 .ugb-button--inner,.ugb-9def6fd .ugb-button1 svg:not(.ugb-custom-icon){color:#ffffff !important}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-button-container\"><a class=\"ugb-button1 ugb-button ugb-button--size-normal\" href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/online-contract\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"\"><span class=\"ugb-button--inner\">Start a free trial<\/span><\/a><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Dealing with a canceled contract from your client isn\u2019t ideal for any business owner. Luckily, it\u2019s a much easier situation to handle when there are clear contracts and processes in place for moving forward when a customer wants to cancel a contract. Learn how you can protect yourself against cancellations and handle them with ease. [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":75878,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[20,545],"tags":[337,71,77,54,466],"class_list":["post-75877","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-best-practices","category-mobile-app","tag-business-law","tag-client-experience","tag-client-relationships","tag-contracts","tag-legal"],"acf":[],"featured_image_urls_v2":{"full":["https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2022\/07\/Stocksy_txp3bff2d4cxpH300_Medium_2770077_37827f565d.webp",1733,1155,false],"thumbnail":["https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2022\/07\/Stocksy_txp3bff2d4cxpH300_Medium_2770077_37827f565d-150x150.webp",150,150,true],"medium":["https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2022\/07\/Stocksy_txp3bff2d4cxpH300_Medium_2770077_37827f565d-300x200.webp",300,200,true],"medium_large":["https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2022\/07\/Stocksy_txp3bff2d4cxpH300_Medium_2770077_37827f565d-768x512.webp",768,512,true],"large":["https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2022\/07\/Stocksy_txp3bff2d4cxpH300_Medium_2770077_37827f565d-1024x682.webp",1024,682,true],"1536x1536":["https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2022\/07\/Stocksy_txp3bff2d4cxpH300_Medium_2770077_37827f565d-1536x1024.webp",1536,1024,true],"2048x2048":["https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2022\/07\/Stocksy_txp3bff2d4cxpH300_Medium_2770077_37827f565d.webp",1733,1155,false]},"post_excerpt_stackable_v2":"<p>Dealing with a canceled contract from your client isn\u2019t ideal for any business owner. Luckily, it\u2019s a much easier situation to handle when there are clear contracts and processes in place for moving forward when a customer wants to cancel a contract. Learn how you can protect yourself against cancellations and handle them with ease. It\u2019s every independent business owner\u2019s dream: to have a roster of clients who you love to work with and hopefully, who love working with you, too. Working with your ideal clients makes your job so much easier and more enjoyable. No matter how great your&hellip;<\/p>\n","category_list_v2":"<a href=\"https:\/\/hbb.dev.reliablepenguin.com\/blog\/category\/business-best-practices\" rel=\"category tag\">Business best practices<\/a>, <a href=\"https:\/\/hbb.dev.reliablepenguin.com\/blog\/category\/mobile-app\" rel=\"category tag\">Mobile App<\/a>","author_info_v2":{"name":"Christina Scalera","url":"https:\/\/hbb.dev.reliablepenguin.com\/blog\/author\/christinascalera"},"comments_num_v2":"0 comments","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Wants to Cancel a Contract? What to Do | HoneyBook<\/title>\n<meta name=\"description\" content=\"Be prepared for a situation where a customer wants to cancel a contract. Learn tips to handle cancellations with ease.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/how-to-deal-with-clients\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Wants to Cancel a Contract? What to Do | HoneyBook\" \/>\n<meta property=\"og:description\" content=\"Be prepared for a situation where a customer wants to cancel a contract. Learn tips to handle cancellations with ease.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/how-to-deal-with-clients\" \/>\n<meta property=\"og:site_name\" content=\"HoneyBook\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/honeybook.co\" \/>\n<meta property=\"article:published_time\" content=\"2024-03-11T19:50:17+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-22T19:00:46+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2022\/07\/Stocksy_txp3bff2d4cxpH300_Medium_2770077_37827f565d.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1733\" \/>\n\t<meta property=\"og:image:height\" content=\"1155\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Christina Scalera\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@honeybook\" \/>\n<meta name=\"twitter:site\" content=\"@honeybook\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Christina Scalera\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"10 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/how-to-deal-with-clients\",\"url\":\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/how-to-deal-with-clients\",\"name\":\"Customer Wants to Cancel a Contract? What to Do | HoneyBook\",\"isPartOf\":{\"@id\":\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/how-to-deal-with-clients#primaryimage\"},\"image\":{\"@id\":\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/how-to-deal-with-clients#primaryimage\"},\"thumbnailUrl\":\"https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2022\/07\/Stocksy_txp3bff2d4cxpH300_Medium_2770077_37827f565d.webp\",\"datePublished\":\"2024-03-11T19:50:17+00:00\",\"dateModified\":\"2024-10-22T19:00:46+00:00\",\"author\":{\"@id\":\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/#\/schema\/person\/bbf91b162e1e4395b2c6b924fe9385b2\"},\"description\":\"Be prepared for a situation where a customer wants to cancel a contract. Learn tips to handle cancellations with ease.\",\"breadcrumb\":{\"@id\":\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/how-to-deal-with-clients#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/how-to-deal-with-clients\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/how-to-deal-with-clients#primaryimage\",\"url\":\"https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2022\/07\/Stocksy_txp3bff2d4cxpH300_Medium_2770077_37827f565d.webp\",\"contentUrl\":\"https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2022\/07\/Stocksy_txp3bff2d4cxpH300_Medium_2770077_37827f565d.webp\",\"width\":1733,\"height\":1155,\"caption\":\"Business owner with a client that wants to cancel a contract\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/how-to-deal-with-clients#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/hbb.reliablepenguin.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Business best practices\",\"item\":\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/category\/business-best-practices\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"How to respond when a customer wants to cancel their contract\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/#website\",\"url\":\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/\",\"name\":\"HoneyBook\",\"description\":\"Resources to empower independent business owners\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/#\/schema\/person\/bbf91b162e1e4395b2c6b924fe9385b2\",\"name\":\"Christina Scalera\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/d27fea41ac7472de98312ab7bed4f70d8a428a2e342f397e75623d51bead1092?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/d27fea41ac7472de98312ab7bed4f70d8a428a2e342f397e75623d51bead1092?s=96&d=mm&r=g\",\"caption\":\"Christina Scalera\"},\"description\":\"Christina Scalera is a HoneyBook educator, attorney and founder of The Contract Shop, a contract template store for creative entrepreneurs, wedding professionals, and coaches. She believes every creative deserves not only a dream, but a thriving business too. When she takes off her attorney hat she can be found in random places around the world, designing graphics for her blogs or horsing around in the woods with her neigh-babies.\",\"sameAs\":[\"https:\/\/christinascalera.com\",\"https:\/\/www.instagram.com\/christinascalera\/\"],\"url\":\"https:\/\/hbb.dev.reliablepenguin.com\/blog\/author\/christinascalera\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customer Wants to Cancel a Contract? What to Do | HoneyBook","description":"Be prepared for a situation where a customer wants to cancel a contract. Learn tips to handle cancellations with ease.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/how-to-deal-with-clients","og_locale":"en_US","og_type":"article","og_title":"Customer Wants to Cancel a Contract? What to Do | HoneyBook","og_description":"Be prepared for a situation where a customer wants to cancel a contract. Learn tips to handle cancellations with ease.","og_url":"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/how-to-deal-with-clients","og_site_name":"HoneyBook","article_publisher":"https:\/\/www.facebook.com\/honeybook.co","article_published_time":"2024-03-11T19:50:17+00:00","article_modified_time":"2024-10-22T19:00:46+00:00","og_image":[{"width":1733,"height":1155,"url":"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2022\/07\/Stocksy_txp3bff2d4cxpH300_Medium_2770077_37827f565d.webp","type":"image\/webp"}],"author":"Christina Scalera","twitter_card":"summary_large_image","twitter_creator":"@honeybook","twitter_site":"@honeybook","twitter_misc":{"Written by":"Christina Scalera","Est. reading time":"10 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/how-to-deal-with-clients","url":"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/how-to-deal-with-clients","name":"Customer Wants to Cancel a Contract? What to Do | HoneyBook","isPartOf":{"@id":"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/how-to-deal-with-clients#primaryimage"},"image":{"@id":"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/how-to-deal-with-clients#primaryimage"},"thumbnailUrl":"https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2022\/07\/Stocksy_txp3bff2d4cxpH300_Medium_2770077_37827f565d.webp","datePublished":"2024-03-11T19:50:17+00:00","dateModified":"2024-10-22T19:00:46+00:00","author":{"@id":"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/#\/schema\/person\/bbf91b162e1e4395b2c6b924fe9385b2"},"description":"Be prepared for a situation where a customer wants to cancel a contract. Learn tips to handle cancellations with ease.","breadcrumb":{"@id":"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/how-to-deal-with-clients#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/how-to-deal-with-clients"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/how-to-deal-with-clients#primaryimage","url":"https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2022\/07\/Stocksy_txp3bff2d4cxpH300_Medium_2770077_37827f565d.webp","contentUrl":"https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-content\/uploads\/2022\/07\/Stocksy_txp3bff2d4cxpH300_Medium_2770077_37827f565d.webp","width":1733,"height":1155,"caption":"Business owner with a client that wants to cancel a contract"},{"@type":"BreadcrumbList","@id":"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/how-to-deal-with-clients#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/hbb.reliablepenguin.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Business best practices","item":"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/category\/business-best-practices"},{"@type":"ListItem","position":3,"name":"How to respond when a customer wants to cancel their contract"}]},{"@type":"WebSite","@id":"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/#website","url":"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/","name":"HoneyBook","description":"Resources to empower independent business owners","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/#\/schema\/person\/bbf91b162e1e4395b2c6b924fe9385b2","name":"Christina Scalera","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/hbbadmin.dev.reliablepenguin.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/d27fea41ac7472de98312ab7bed4f70d8a428a2e342f397e75623d51bead1092?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/d27fea41ac7472de98312ab7bed4f70d8a428a2e342f397e75623d51bead1092?s=96&d=mm&r=g","caption":"Christina Scalera"},"description":"Christina Scalera is a HoneyBook educator, attorney and founder of The Contract Shop, a contract template store for creative entrepreneurs, wedding professionals, and coaches. She believes every creative deserves not only a dream, but a thriving business too. When she takes off her attorney hat she can be found in random places around the world, designing graphics for her blogs or horsing around in the woods with her neigh-babies.","sameAs":["https:\/\/christinascalera.com","https:\/\/www.instagram.com\/christinascalera\/"],"url":"https:\/\/hbb.dev.reliablepenguin.com\/blog\/author\/christinascalera"}]}},"_links":{"self":[{"href":"https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-json\/wp\/v2\/posts\/75877","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-json\/wp\/v2\/comments?post=75877"}],"version-history":[{"count":0,"href":"https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-json\/wp\/v2\/posts\/75877\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-json\/wp\/v2\/media\/75878"}],"wp:attachment":[{"href":"https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-json\/wp\/v2\/media?parent=75877"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-json\/wp\/v2\/categories?post=75877"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hbb.dev.reliablepenguin.com\/blog\/wp-json\/wp\/v2\/tags?post=75877"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}